Terms
Terms & Disclaimer
Rafahiya provides enquiry-led hotel and concierge support. Hotel rates, availability, room categories, facilities, halal-friendly arrangements, connecting rooms, chauffeur services, partner arrangements, special requests and all concierge services are subject to confirmation. Rafahiya does not guarantee any hotel facility, service, rate or third-party arrangement unless confirmed in writing.
Introduction
These terms apply to the use of the Rafahiya Hotels website and the Rafahiya enquiry and concierge service.
Who We Are
Rafahiya Hotels is a concierge-led hotel enquiry service for Muslim travellers.
What Rafahiya Provides
Enquiry-led hotel curation, concierge support, partner liaison and travel guidance.
Enquiry-Led Service
All enquiries are reviewed by a Rafahiya concierge. Submission of an enquiry does not create a booking.
No Guarantee of Availability, Rates or Facilities
Rafahiya provides enquiry-led hotel and concierge support. Hotel rates, availability, room categories, facilities, halal-friendly arrangements, connecting rooms, chauffeur services, partner arrangements, special requests and all concierge services are subject to confirmation. Rafahiya does not guarantee any hotel facility, service, rate or third-party arrangement unless confirmed in writing.
Hotel Names, Images and Information
Hotel names and information are provided as a guide. Rafahiya is not affiliated with every hotel listed and does not represent every hotel as a confirmed partner.
Third-Party Providers
Chauffeur, restaurant, medical and other third-party services are provided by independent third parties.
Guest Responsibilities
Guests are responsible for ensuring the accuracy of the details provided in any enquiry.
Muslim-Friendly Guidance
Guidance is provided in good faith based on information available at the time. Specific facilities are subject to confirmation with the hotel.
Medical and Wellness Enquiries
Rafahiya does not provide medical advice. Medical or wellness stay coordination is logistical only.
Rafahiya Agent
The Rafahiya Agent is a digital concierge that assists with enquiries. It does not confirm bookings, rates or hotel facilities.
Proposals and Confirmations
Any proposal is indicative until confirmed in writing with availability, rates and terms.
Payments and Deposits
Where required, payment terms will be communicated in writing as part of a confirmation.
Cancellations, Amendments and Refunds
Cancellation and amendment terms vary by hotel and arrangement; these will be communicated in writing.
Consumer Rights
Nothing in these terms affects your statutory consumer rights.
Travel Documents, Visas and Entry Requirements
Guests are responsible for ensuring they hold appropriate travel documents.
Travel Insurance
Guests are responsible for arranging appropriate travel insurance.
Website Information
Website content is provided for general information and may change without notice.
Website Availability
Rafahiya does not guarantee uninterrupted website availability.
Intellectual Property
All content on the website is owned by or licensed to Rafahiya.
Third-Party Links
Rafahiya is not responsible for third-party websites linked from the site.
Limitation of Liability
To the maximum extent permitted by law, Rafahiya excludes liability for indirect or consequential losses arising from the use of the website or services.
Force Majeure
Rafahiya is not liable for any failure or delay caused by events beyond reasonable control.
Business and Partner Enquiries
Partner arrangements are subject to separate written terms.
Changes to These Terms
Rafahiya may update these terms from time to time.
Governing Law
These terms are governed by the laws of England and Wales.
Contact
For any question regarding these terms, please email hello@rafahiyahotels.com.